Effective crisis management goes beyond a manual and a checklist. Leaders who are equipped to handle crisis share certain qualities, specifically communication, strategic management, and collaboration. Without these skills, the crisis can become the focus, rather than the community that is being served. This mini-course will focus on how crisis management can become a tool to strengthen organizations, despite trying times. Interviews with crisis leaders as well as case studies will be used to provide students with contemporary examples. The instructor will provide students with live synchronous classes as well as asynchronous opportunities for learning. An experiential learning activity will provide the final capstone for learners.
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